Tidewell
One calm system for building maintenance teams — planners in the office, crews on site.
Tidewell replaces spreadsheets, phone calls and group chats with one platform: a planning web app for the office, a mobile app for crews, and automated updates for the clients in between. We led it from the first workshop to launch, and keep extending it in releases.Tidewell replaces spreadsheets, calls and group chats with one platform: a planning web app, a crew mobile app, and automated client updates. We led it from the first workshop to launch, and keep extending it in releases.
Jobs lived in spreadsheets, calls and group chats.
The client runs maintenance crews across residential and commercial sites. Planning happened in a shared spreadsheet; everything after that happened on the phone.Planning happened in a shared spreadsheet; everything after that happened on the phone.
- Planners rebuilt the week by hand whenever a job moved.
- Crews had no single place for addresses, checklists and photos.
- Clients asked for updates by phone, taking time from both teams.
One platform, two sides.
Discovery & roles
Workshops with planners, crews and managers to map jobs, roles and permissions.Workshops with planners, crews and managers to map jobs and permissions.
Planner web app
A drag-and-drop week with crews, sites and job details in a single view.A drag-and-drop week with crews, sites and job details.
Crew mobile app
Today’s jobs, addresses, checklists and photo capture — built for gloves and patchy signal.Today’s jobs, checklists and photo capture, built for patchy signal.
Automations
Client updates, reminders and weekly reports that send themselves.
Planned in the office. Done on site.
Everything for today’s jobs, in one hand.
Crews see their day, the route between sites and each job’s checklist. Photos and signatures attach to the job as they work.Crews see their day, the route between sites and each job’s checklist.
- Day view with live job status
- Checklists, photos and signatures
- Works offline, syncs when back
Move a job, and everyone knows.
Planners drag jobs between days and crews. The crew app, the client and the report update from the same change.Drag jobs between days and crews; the crew app, the client and the report update together.
Updates that send themselves.
When a crew closes a job, the client, the office and the CRM hear about it — without anyone typing a message.When a crew closes a job, the client, the office and the CRM hear about it.
- Trigger Job completed
- Attach Photos & checklist
- Notify Client update sent
- Sync CRM & invoice
- Report Weekly summary
What the platform does.
Drag-and-drop week
Crew day view
Checklists & photos
Offline mode
Client updates
Roles & permissions
The services behind this project.
Let’s build yours next.
Tell us who will use it and what they need to get done. We’ll come back with questions, a first scope and the right team.Tell us who will use it and what they need to get done.
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